Delivery Policy

At Sandila Cinnamon, we are committed to delivering premium Ceylon cinnamon products safely and efficiently to customers around the world.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Shipping

  • We offer both domestic and international shipping.
  • Delivery times vary depending on the destination and selected shipping method.
  • Estimated delivery times:
    • Sri Lanka: 2–5 business days
    • International: 7–21 business days
  • Shipping costs are calculated during checkout based on the destination and package weight.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Delivery Delays

While we strive to deliver every order on time, delays caused by customs clearance, courier services, weather conditions, or other unforeseen circumstances are beyond our control.

Return Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Eligible Returns

You may request a return within 14 days of receiving your order if:

  • The item was damaged during shipping.
  • You received the wrong product.
  • The product has a manufacturing defect.

To be eligible for a return:

  • The product must be unused and in its original packaging.
  • Proof of purchase is required.

Non-Returnable Items

For hygiene and food safety reasons, we cannot accept returns of:

  • Opened or used food products.
  • Items damaged due to improper handling after delivery.
  • Products returned without prior approval.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Contact Us

If you have any questions regarding delivery or returns, please contact our customer support team through our Contact Us page. We are always happy to assist you.